Job Title: FOH Lead/Taproom Lead
Humble Sea’s mission is crafting unique experiences and approachable innovative beers for every person on the planet.
Job Overview
The front of house lead delivers an outstanding customer, employee, and community experience. Associates of Humble Sea act with honesty and integrity, conduct themselves professionally, and embrace everyone. Our associates are passionate about making great beer while upholding our values kooky, humble, approachable, innovating, and righteous. Humble Sea is top shelf, no matter what the shelf.
This is a non-exempt hourly position full-time or part-time. Scheduled hours may vary based on demand. Humble Sea offers a competitive hourly wage including, medical, dental, and vision plan contributions for qualifying employees, 401k plus employer match, vacation, holiday, and sick pay, and employee discount. Employees must follow meal break and rest break policies.
Humble Sea provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state, or local laws.
Essential Functions
-Oversee daily front of the house operations including service, food and drink flow, customer satisfaction, opening and closing duties.
-Oversee daily credit card and cash handling by other employees.
-Daily and weekly communications with shift leads, MPF, production teams.
-Complete FOH dry-goods and supply ordering.
-Assist in training new hire employees and current employees.
-Maintain all FOH SOP (standard operating procedures), ensure adherence to SOPs by current and incoming team members.
-Maintain and oversee weekly beer release tasting document and weekly beer education with staff.
-Assist with planning and executing events, buyouts, company event planning and execution.
-Develop beer specials program.
-Maintain hospitality standards, report on customer complaints, address and resolve guest issues, respond quickly to shift emergencies.
-Delegate tasks to other team members, motivate team during shifts, encourage teamwork.
-Assist in managing daily sellable inventory and POS system.
-Keep management up to date of daily operations.
-Complete other tasks delegated by management and assist with any other tasks or critical operational demand.
-In some locations managing the bar program is an essential function including bar specials, seasonal bar menu, and staff education.
-Responsibly handle comps and voids on a case-by-case basis.
-Key holder responsible for securely opening and closing premises, including locking all doors, setting alarm, and overall securing the building.
-Directing staff including ensuring that all staff has left the building before being the last to lock up and close.
This is not an all-encompassing list of duties and responsibilities associates may from time to time participate in additional tasks and duties assigned by management as needed for successful front of the house and taproom operations.
Requirements
-Ability to communicate clearly with management and team members, communicate with kindness with guests and team members.
-Follow all meal and rest break period state requirements, punctuality.
-Work in a fast-paced environment under high pressure circumstances, orchestrate tasks and prioritize, attention to detail.
-Safe alcohol serving procedures, verify legal drinking age for all guests who appear 30 years old or younger.
-Proper food handling procedures, ServeSafe or equivalent safe food handling certification.
-Able to communicate enthusiastically about beer, food, and bar program.
-Able to receive and process feedback positively.
-Strong problem-solving skills and able to adapt in an ever-changing fast-moving business.
-Fluent in a second language is a plus (not required).
-Understanding of social media in the context of brand and retail requirements.
-Working weekends or at least one weekend day is required.
Work and physical environment
This position requires multi-tasking and orchestrating several tasks at one time. It may require working late hours, weeknights, weekend nights, and holidays. Working in crowds and navigating trays with drinks or hot dishes through crowds may be required. This position may require employees to navigate small spaces with higher-than-normal temperatures, near other employees, with brightly lit computer screens. Working in a loud environment with several conversations and music happening at the same time. It may be necessary to enter and exit the dining room to serve outdoor seating, during cloudy, sunny, wet and windy conditions. Employees may need to move continuously for extended periods of time, may need to position themselves up high or below, bend back and knees, and enter and exit cold coolers. It may be necessary to lift up to 50 pounds from time to time. It may be necessary to handle difficult guests, intoxicated guests, and difficult interpersonal situations. It may be necessary to carry soiled dishes, glassware, napkins. It may be necessary to use cleaning chemicals to clean tables and other surfaces. Skid and slip resistant footwear and appropriate clothing may be required.
Job Type: Part-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
Shift:
Work Location: In person
